![]() ![]() Be able to complete a “walk-in” reservation for guest with no prior room reserved.Confirm reservation in system and review all noted information.Process all guest check-ins according to established hotel requirements: Promote positive guest relations for information in a congenial manner.Answer department telephone within 3 rings using correct greeting and telephone etiquette.Obtain assigned bank and ensure accuracy of contracted monies.Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.Room availability status for any given day.Daily house count and expected arrivals/departure. ![]() All room rates, special packages and promotions.All room types, numbers, layout, décor, appointments and locations.All hotel features/services, hours of operation.Maintain complete knowledge at all times of the following: Work as part of the overall Front Office team to insure a seamless experience for the guest. Provide information to any guest or visitor inquiry. Check in/Check out hotel guests courteously and efficiently process all payments according to established hotel requirements measuring to the levels of expectation commensurate with a four star property. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |